1. The sessions
Heal with Emi offers 60-minute online Clarity Check-ins and Inner Child Healing sessions. Sessions are intended as focused, one-off support. They are not psychotherapy, counselling, medical treatment, diagnosis or crisis support.
2. Payment & booking
Sessions cost £88 and must be paid in full when booked. Your appointment is confirmed once payment and booking are complete.
3. Cancellation, refunds & rearranging
Please choose your appointment carefully. Once a session is booked, the appointment is reserved specifically for you. Bookings are non-refundable and cannot be rearranged, except where your statutory consumer rights require otherwise.
If you do not attend, arrive late, or are unable to join because of an issue on your side, the session remains chargeable in full. If you arrive late, the session will still finish at the originally scheduled time.
If I have to cancel a session, you will be offered a new appointment or a full refund.
4. Your right to cancel
Nothing in these terms removes any cancellation or refund rights you have under UK consumer law. Where a statutory cooling-off right applies to an online booking, you may have the right to cancel within 14 days. If you ask for a session to take place during that period, you will be asked to expressly request early performance of the service and acknowledge the effect this may have on your cancellation rights once the service has been provided.
5. Coaching & inner child work
Clarity sessions are designed to help you explore a situation, decision, relationship, boundary or direction through focused conversation and reflection. Inner Child Healing sessions focus on one memory at a time and use guided reflective work to help you revisit and reframe how that experience is held.
No particular outcome can be promised. You remain responsible for your own decisions, actions and wellbeing during and after a session.
6. Not therapy or medical care
I am a Certified Life Coach and Inner Child Healing Practitioner, not a psychologist, psychotherapist, psychiatrist, doctor or other regulated healthcare professional. These sessions are not a substitute for professional mental-health or medical care. If your needs fall outside the scope of the session, I may recommend that you seek support from an appropriately qualified professional.
7. Suitability & safety
These sessions are for adults aged 18 or over and are not an emergency or crisis service. I may decline or end a session if I reasonably believe the service is not appropriate for your needs, or if behaviour during a session is abusive, threatening or inappropriate.
8. Confidentiality
What you share during a session will be treated as private. Confidentiality may need to be broken where required by law or where there is a serious safeguarding concern involving risk of harm.
9. Technology
You are responsible for having a suitable internet connection, device and private environment for your online session. If a significant technical problem on my side prevents the session from taking place, I will offer another appointment.
10. Agreement
By booking and paying for a session, you confirm that you have read and agree to these Terms & Conditions.